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Terms and Conditions

1. General

1.1 Before you use our website, please read our Terms and Conditions. The creation of a Player Account on the website constitutes your agreement to the Terms and Conditions.

1.2 www.rocketplay.com ("Casino", "Website", "Company", "We", "Us", "Our"). The website is owned and operated by Dama N.V., a Curaсao-registered company with registration number 152125 and an address at Scharlooweg 39, Willemstad. Navara N.V. controls the industry in Curacao (OGL/2023/174/0082).

1.3 It's the player's responsibility to learn the laws of the country regarding internet gambling.

1.4 In the event that any translations of the Terms are available, the English version will be considered definitive.

2. All Policies are Subject to Change

2.1 These Terms and Conditions are subject to unilateral amendment by the Casino. Major changes will be communicated to players as best we can. For the most up-to-date information, players should revisit this page often.

3. Who Gets the Nod?

3.1 You may only play at the Casino if you are from a country or region where gambling online is legal. Be sure to research the gambling laws in your country before placing any bets on our site.

3.2 All players must be at least 18 years old and meet the legal age requirement for online gambling in their country in order to play at the casino. Find out how old you have to be to play online games in your jurisdiction.

3.3 It is entirely up to you to verify that playing the games does not break any laws. You are legally obligated to adhere to the laws of your nation while making a deposit and engaging in real money gaming.

3.4 If a player is under the age of 18 and the Company requests proof of age, the player may have their access to the Website restricted or their Player Account suspended.

3.5 There are no loyalty rewards, comp points, or incentives available to Swedish players.

3.6 In the event that a player from a Restricted Country breaches this policy, the Casino does not provide any guarantees about withdrawals or refunds.

4. When Can I Play This Game?

4.1 The regulations of game providers may change, rendering certain games unavailable in some regions.

  • Illegally avoiding provider bans using a VPN might lead to the confiscation of your device.

4.2 Strict Restrictions Without the appropriate licences, NetEnt will not provide any firm in the following countries with NetEnt Casino Games. Nations represented: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom, and the United States of America.

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the US are not allowed to play the 4.4.2 Vikings Video Slot.

4.4 Territories with Blacklisted Branded Games Additional limitations apply to the following games owned by NetEnt:

4.4.1 It is not possible to access Planet of the Apes Video Slot in the following countries: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, or Ukraine.

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the US are not allowed to play the 4.4.2 Vikings Video Slot.

4.4.3 Along with paragraph 2, Narcos Video Slot is not allowed for sale in Indonesia or South Korea.

4.4.4.4 The following countries do not have access to the Street Fighter Video Slot: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haití, Honduras, Nicaragua

4.4.5 The Fashion TV Video Slot is not available in Saudi Arabia, Cuba, Jordan, or Turkey.

Only the following countries can play 4.5 Universal Monsters: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia.

5. Currency That is Accepted

5.1 The following currencies are welcome on the site: EUR, USD, CAD, AUD, NOK, NZD, BRL, JPY, BTC, BCH, ETH, LTC, DOG, USDT.

6. Costs and Taxes

The laws of your country dictate that you must pay any and all taxes and levies that are applicable to your profits (6.1).

7. The Game's Regulations

When you accept these T&C, you're saying that you've read and understood the rules of the game on the Website. You may look at the possible payout % for each game.

8. Warranty Exclusion

8.1 You understand and agree that there is a possibility of financial loss when you accept these terms and conditions. Using the Website does not give you the right to sue the Casino for any monetary damage.

8.2 If players are unable to access the Website or participate in any way due to technical difficulties, such as faulty hardware, software, a slow Internet connection, or no Internet at all, the Casino will not be held liable.

8.3 In the event that we misjudge the terms of a bet or make a payment, the Company has the authority to either reverse all accepted wagers or re-set all wagers at the proper conditions that should have been available when the wager was placed.

8.4 The Casino retains ownership of any amounts credited to your Player Account as deposits, bonuses, or wins, and any amounts that are not yours will be withdrawn from your Account in the event that this occurs as a result of a technical fault, paytable mistake, human error, or any other reason. Subject to alternative remedies and actions under law, you are obligated to repay us the amount that was mistakenly paid if you withdrew funds that do not legally belong to you prior to our discovery of the error. Notify us right away if you see any incorrect crediting.

Directors, employees, partners, and suppliers of casinos (8.5):

  • Make no claims about the appropriateness of the programming or the website;

  • Deny any responsibility for software and website errors;

  • Make no promises on the availability of the website or games;

  • Is not going to pay for anything that happens as a consequence of you using the website or playing the games, regardless of how it happened.

8.6 By using the Website or the Games, you fully agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from and against any and all costs, expenses, losses, damages, claims, and obligations.

8.7 You acknowledge that the Casino has the last say as to whether or not you were suspended or permanently banned from the Website due to a violation of its Terms and Conditions.

9. The Utilisation of Player Accounts

9.1 One personal account per player is allowed. It is important for players to rocketplay casino signup.

9.2 Creating multiple accounts gives the casino the right to cancel any and all player accounts and return any winnings. In no event may the player knowingly permit anyone, including a child, to use their Player Account or Website.

9.3 Make sure no one ever sees your rocketplay casino login credentials 9.3. Intentional or inadvertent, aggressive or passive, other parties may misuse or exploit Your Member Account without RocketPlay liability.

9.4 If a player's Duplicate Account was active, they are required to swiftly repay any refunds, winnings, or bonuses that they earned or obtained.

9.5 You may not use the Website for any commercial purpose.

9.6 Make sure to keep your account information up-to-date and maintain it.

9.7 In order to verify your identity, we may contact your user account number (9.7). Withdrawals may be temporarily halted while the account is verified. If you are unable to be reached by email or phone within two weeks of the verification request, your account will be cancelled as you did not pass the KYC procedure. Rest assured, we will make every effort to contact you about your withdrawal.

10. Key Know Your Customer

Player verification is done using 10.1 Know Your Customer. The primary goal of this feature is to ensure the safety of the casino account by confirming the identity of the account holder. Make sure you know that the money is being sent to his actual bank account and not to someone else's. Papers should be sent by the player to his "Verification" page.

10.2. Request for Know Your Customer Functionality. Proof of identity papers required:

  • Official picture identification

  • Documentation of the deposit (choice of e-wallet, photo of the card, or bank statement). This only applies to bitcoin deposits.

  • A utility bill serving as evidence of residency

  • Selfie ID

  • Selfie with a specific caption (Hello, 'casino name') or animated effects (blinking eye, head/hand rotating, etc.)

11. Prohibition of Fraud

11.1 The Company employs many strategies to combat fraud. Possible accusations of fraud against the player include:

  • Any kind of teamwork with other players;

  • Development of strategies for unfair victory;

  • Deceitful behaviour directed towards other online gambling establishments or payment processors;

  • Payment rejections or credit card chargebacks;

  • Running a number of accounts;

  • Deceitful practices;

Their Player Account and all associated incentives may be terminated and/or suspended by the Company in the event that they declare bankruptcy in their native country. The player is not informed of the Company's decision; it is made at its discretion. Additionally, the Company may notify regulatory bodies about the player's dishonesty.

11.2. Advantage play is not allowed in the casino. It is the player's responsibility to be aware that the following circumstances may lead to the cancellation of bonuses and prizes while participating in casino welcome offers or other promotions:

  • Using fraudulently obtained credit cards;

  • Return policies for payments:

  • Creating a number of accounts in order to participate in promotions offered by the casino;

  • Reporting erroneous information during registration;

  • Providing forged paperwork;

  • Any other thing that might hurt the Casino.

11.3 Without prior notice or reason, the Casino has the right to terminate your Player Account and return the amount (less withdrawal fees) to you.

11.4 In the event of a chargeback to the player's account, the casino has the right to:

  • Pay the player for chargeback damages and expenses by charging the player's balance;

  • Make future demands for damages and financial losses by contacting the player by phone, email, or the methods specified at registration;

  • Terminate the player's account and/or remove any profits made from this action.

11.5 When verifying a player's identity, the casino checks their account in accordance with the Anti-Money Laundering and Know-Your-Client Policy and requests identification documents. The Company retains the right to seek, in its sole discretion, video verification of the player's documents. The casino has 7 business days to review the submitted documents. Unless more inspections are required, the review process typically takes one day. An additional 14 working days may be necessary if the casino requests further verification.

11.6 The Casino reserves the right to levy payment processing fees for both deposits and withdrawals if the sum of all bets made since the last deposit is less than one (1) times the amount of that deposit. The casino makes the only decision.

11.7 The casino has the right to retain any winnings that may have been earned by the manipulation of the gaming system, whether actual or suspected. Anyone caught trying to take advantage of the gaming system will be prosecuted criminally. The casino has the right to change or terminate any game or activity on the website.

11.8 You commit not to use the programme if you find any bugs or missing features. You agree to quickly inform the Casino of any mistakes or missing information. The casino has the right to full compensation for all expenditures related to the inaccuracy or incompleteness, including missed notice, if you do not satisfy these requirements.

11.9 Before players may withdraw their funds, they must wager their deposit once. Before the player can request a withdrawal, they must wager all of their deposits, even if they haven't played with any of them. If not, the casino has the right to charge a fee for deposits and withdrawals.

11.10 You shouldn't think of the casino as a bank. Neither interest nor the provision of conversion or exchange services, such as fiat-crypto exchange, will ever be offered to your account.

12. Cash Deposits

12.1 The Website accepts many payment methods. You may also use other payment methods, such as VISA and MasterCard. Dama N.V. processes all Paysafe payments.

12.2 Third-party payments will not be accepted by the Company. You may only deposit funds into your own bank account, using a bank card, an e-wallet, or any other approved payment method. We reserve the right to withhold any earnings and return the initial deposit to the account holder in the event that we discover a violation of this condition during our security checks. If a third party's deposit goes missing, the company won't be held responsible.

12.3 A deposit of 20 EUR or an equivalent is required. As you choose a method of payment, the maximum deposit amount will be shown.

The very nature of cryptocurrency makes it impossible to cap 12.4 CoinsPaid deposits. Limit gambling in casinos by whatever other means necessary.

13. Returns Procedure

1.3.1 A withdrawal of at least 25 EUR is required. Your chosen method of payment determines the maximum amount you may withdraw. If the amount goes above the limit, the payment system will deduct it in installments.

13.2 Refunds or withdrawals may be delayed while the casino verifies your identity before processing incentives. You will be notified via email if your withdrawal request is refused and your player account is cancelled due to false or missing personal data. It is possible that the casino will have to notify relevant authorities about player actions.

Payments made using Visa OCT and Mastercard Payment Transfer are accepted on the Website (13.3). A credit card issued in a supported country that is not a corporation is also required.

13.4 The Casino does not promise that credit card payments will be processed, even in authorised countries, since credit card companies have the right to reject or block such requests.

13.5 The website's currency is Euro. Due to currency adjustments by your bank and the Casino's payment processing system, your credit card may be charged slightly more than stated if you trade in other currencies.

13.6 Withdrawals will be processed within 24 hours, but no more than that. When making a bank transfer, please allow three to seven business days. It is important to mention that awards in USD cannot be sent via bank.

13.7 You understand that there are certain scenarios in which intermediate banks may impose additional fees on bank transfer withdrawals. These expenses, which are limited to EUR 16, are not under The Casino's control, as we have discovered.

13.8, Withdrawals cannot exceed 20,000 EUR/USD per month or 10,000 EUR/USD per week, unless specified differently in the Terms & Conditions of a particular campaign. The casino has the authority to create exceptions for its most valuable customers.

13.9 Up until the whole sum is paid out, the casino may distribute payments of up to 15,000 EUR per month.

13.10 The progressive jackpot is paid out in full to the winners.

13.11 One more thing: the casino is definitely not a bank. There will be no interest accrual or availability of conversion or exchange services for your account.

14. Policy on Refunds

14.1 If a player claims that someone else entered their account, or if the allegation is made within 24 hours of the alleged transaction, the refund request will be reviewed within 30 days.

14.2 We have the right to return the whole amount you deposited if you pay using a credit card. If you take more money out than you put in, we'll find a way to pay you anyhow.

14.3 Any winnings or bonuses deducted from your account balance will precede the computation of any refund.

14.4 We shall reimburse the card and inform the appropriate parties if our payment processors or the casino determine that any transactions made with a credit card are considered risky due to security or legal concerns.

14.5 The players are responsible for paying any expenses associated with refunds.

15. Stale Literature

Fifteen thousand and one days have passed without a single rocketplay casino login Australia or exit from a dormant player account. Assuming your Player Account remains positive, the casino reserves the right to levy an inactivity fee of €10 (or its equivalent in another currency) every month, whichever is lower.

15.2 In the event that your account becomes inactive, and thereafter on a monthly basis, you authorise the Casino to deduct this sum from your Player Account. After the account is either reactivated or the amount reaches zero, the deduction is stopped by the casino.

16. Expiration Date

16.1 You acknowledge that a one-year statute of limitations applies to any claim or cause of action arising out of or relating to these Terms and Conditions or any Casino service.

17. The Grievance

17.1 If you are unhappy with our services, please contact our customer care department using the steps provided on our website.

17.2 If concerns about the casino are not addressed promptly, they are escalated to senior management via support. The grievance will be communicated to you in a reasonable manner.

17.3 Only complaints from account holders will be acknowledged by the casino. You are not allowed to sell, assign, transfer, or otherwise dispose of your complaint. If someone other than the account owner handles the complaint, the casino will reject it.

17.4 You agree that any dispute will be resolved by reviewing the server logs and documents. In the very improbable case that the outcome recorded on the game server differs from the one seen on your screen, you acknowledge and accept that the outcome recorded on the game server shall take precedence. You understand and agree that our records will serve as the ultimate arbiter of any disputes arising out of or related to your involvement in the applicable online gaming activity, including the outcomes thereof.

If there is a disagreement, we will contact you by the method you specified in your Player Account.

18. No Change Of Director

18.1. Without the Casino's approval, you are not allowed to assign, pledge, or transfer ownership of any claim resulting from these Terms and Conditions, the use of the Website, or participation in the Games against the Casino. Legal, commercial, or otherwise, this prohibition encompasses the transfer of any assets of value, including but not limited to accounts, winnings, deposits, bets, rights, and claims associated with these assets. It is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code. Any kind of encumbrance, pledge, assignment, usufruct, trading, brokering, hypothecation, or gifting in connection with a third party, company, natural or legal person, or organisation is likewise prohibited from mentioned transfers.

19. Court Declaration

19.1 The parties agree that any disagreements that may emerge between them (the Casino or its general or special successors) over these Terms and Conditions or any subsequent agreements or actions related hereto shall be resolved solely through arbitration in Cyprus, following the rules of the Cyprus Civil Procedure.